jijievo Privacy Policy

1 Introduction

jijievo is an online casino and sports betting platform serving Filipino players across the Philippines, accessible at jijievo.net. As part of delivering our gaming services, accepting deposits and withdrawals, verifying player identity, and complying with applicable Philippine law, we necessarily collect and process certain personal information about our players.

jijievo is committed to handling all personal data responsibly, lawfully, and transparently. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the regulations and circulars issued by the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal data we collect through the jijievo website (jijievo.net), the jijievo mobile application, our customer support channels, and any other touchpoints through which you interact with jijievo. It applies to residents of the Philippines and to all users who access jijievo from within Philippine jurisdiction.

If you are a minor under 21 years of age, you are not permitted to register an account on jijievo. We do not knowingly collect personal data from individuals under 21. See Section 10 for our full age policy.

2 Personal Data We Collect

2.1 Registration & Account Data

When you create a jijievo account, we collect the information you provide during the registration process, including:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — you must be 21+)
• Philippine residential address (barangay, city/municipality, province)
• Email address
• Mobile phone number (for OTP authentication and account notifications)
• Username and encrypted password
• Preferred language and currency (Philippine Peso / ₱)

2.2 KYC Verification Data

To comply with Philippine anti-money laundering (AML) regulations and to verify your identity before processing withdrawals, jijievo collects:

• Copies of government-issued photo identification (e.g., PhilSys National ID, UMID, Philippine Passport, LTO Driver's License, SSS/GSIS ID, Voter's ID, PRC ID)
• A selfie photograph of you holding your ID document
• Proof of address (utility bill, bank statement, or government correspondence dated within three months)
• Source of funds declaration (for high-value accounts, where required by AML compliance)

2.3 Financial & Transaction Data

When you make deposits or withdrawals on jijievo, we collect transaction-related information, including:

• GCash or Maya account reference numbers
• Bank account details (for BPI, BDO, Metrobank, InstaPay, PesoNet transactions)
• Deposit and withdrawal amounts, timestamps, and transaction IDs
• Gaming activity records including wager amounts, game titles, wins, and losses

We do not store full card numbers or complete bank account numbers. Payment processing is handled by our authorized payment partners who maintain their own data security standards.

2.4 Technical & Device Data

When you access jijievo via browser or mobile app, we automatically collect certain technical information, including:

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages viewed, features used, and navigation paths within the platform
• Cookies and similar tracking identifiers (see Section 6)

2.5 Customer Support Data

When you contact jijievo's support team via live chat or email, we retain records of those communications, including the content of your messages and any attachments you provide. These records are used to resolve your enquiry and to improve the quality of our support service.

3 How We Collect Your Data

jijievo collects personal data through the following means:

• Directly from you: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, filling in support forms, or participating in promotions.
• Automatically: Technical and usage data collected when you browse or use the jijievo platform, via cookies, server logs, and analytics tools (see Section 6).
• From third-party verification providers: Where we use licensed KYC and identity verification services to validate the documents you submit, those providers may return enriched identity data to us as part of the verification result.
• From payment processors: Transaction confirmation data returned by GCash, Maya, BPI, BDO, Metrobank, and other payment partners following a deposit or withdrawal.
• From game providers: Aggregated gameplay data (wager amounts, outcomes, session duration) returned by our licensed game providers to enable account history and responsible gaming monitoring.

4 How We Use Your Personal Data

jijievo processes your personal data only for the specific, legitimate purposes listed below. We do not use your data in ways that are incompatible with these stated purposes:

4.1 Account Management

To create and manage your jijievo player account, authenticate your identity at login, maintain your account settings and preferences, and communicate important account-related notifications including security alerts and withdrawal confirmations.

4.2 KYC & Regulatory Compliance

To verify your identity and age (21+ requirement) as mandated by Philippine gaming regulations, and to fulfil jijievo's obligations under the Anti-Money Laundering Act (AMLA) and related AMLC regulations. Compliance with these legal obligations is a lawful basis for processing under RA 10173.

4.3 Payment Processing

To process deposits and withdrawals in Philippine Peso via GCash, Maya, QR Ph, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and other supported payment channels. Financial transaction data is processed on the basis of contractual necessity.

4.4 Platform Operation & Game Delivery

To deliver the gaming services you have requested, including JILI slots, live casino, bingo, fishing games, crash games, and sports betting. This includes maintaining your gaming history, wallet balance, and bonus status.

4.5 Responsible Gaming & Player Safety

To monitor your gaming activity for signs of problem gambling, apply deposit limits or cooling-off periods you have requested, and proactively intervene where our systems identify potentially harmful patterns of play. This processing is carried out in your legitimate interest and is a core part of our duty of care to Filipino players.

4.6 Security & Fraud Prevention

To detect and investigate suspicious activity, prevent fraud, money laundering, and unauthorized account access, and enforce jijievo's one-account-per-player policy. Technical data including IP addresses and device fingerprints is used for this purpose.

4.7 Marketing Communications (with consent)

Where you have explicitly opted in to receive marketing communications, we may use your email address and mobile number to send you information about promotions, new games, seasonal offers, and jijievo news. You may withdraw this consent at any time (see Section 11).

4.8 Platform Improvement & Analytics

To analyze usage patterns on jijievo.net, identify technical issues, improve the user interface, and develop new features. Analytics data is used in aggregated or pseudonymized form wherever possible.

5 Sharing Your Personal Data

jijievo does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only in the specific circumstances described below, and only to the extent strictly necessary for each purpose:

5.1 Payment Processors

We share transaction-relevant personal data (name, account reference, amount) with GCash, Maya, GrabPay, and our banking partners (BPI, BDO, Metrobank) solely to process your deposit and withdrawal requests. These providers process your data under their own privacy policies and are independently regulated.

5.2 KYC & Identity Verification Providers

We use licensed third-party identity verification services to validate the documents you submit during KYC. These providers receive copies of your ID documents and selfie photograph, process them to return a verification result, and are contractually bound to handle your data in accordance with RA 10173 standards and not to use it for any other purpose.

5.3 Game Providers

To deliver games on the jijievo platform, a limited set of account data (player ID, currency, session token) is shared with our licensed game providers. Game providers do not receive your full name, ID documents, or financial details. Data shared with game providers is governed by data processing agreements.

5.4 Regulatory & Law Enforcement Authorities

jijievo is required by Philippine law to disclose certain data to regulatory authorities and law enforcement agencies in specific circumstances — including disclosures to the Anti-Money Laundering Council (AMLC) as required under AMLA, and responses to valid court orders or subpoenas. Such disclosures are made only to the minimum extent required by law.

5.5 Professional Advisors

We may share personal data with our legal counsel, auditors, and compliance advisors on a strictly confidential and need-to-know basis for the purpose of obtaining professional advice and maintaining regulatory compliance.

6 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit jijievo.net. They allow the website to remember your session, preferences, and certain actions you have taken on the platform. Cookies are widely used across the internet and are an essential part of delivering a functional, personalized web experience.

6.2 Cookies Used by jijievo

jijievo uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without preventing you from using jijievo.
• Functional Cookies: Remember your preferences such as language, currency display, and game lobby layout to provide a more personalized experience on your next visit.
• Analytics Cookies: Collect anonymized data about how players navigate jijievo.net — which pages are visited most, where users drop off, and which features are used. This data helps us improve the platform.
• Responsible Gaming Cookies: Track session duration and activity levels to power reality-check reminders and session time limit tools you have configured in your account settings.

6.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Note that disabling certain cookies may affect the functionality of jijievo.net — for example, disabling session cookies will prevent you from staying logged in. jijievo does not use third-party advertising cookies or cross-site tracking cookies.

7 Data Retention

jijievo retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of 5 years following account closure, as required by AMLA and related regulations.
• KYC Documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later, in compliance with Philippine AML regulations.
• Transaction Records: Retained for a minimum of 5 years following the transaction date, as required by applicable financial recordkeeping laws.
• Customer Support Records: Retained for 3 years from the date of the support interaction, or longer if the interaction relates to an ongoing dispute or investigation.
• Marketing Consent Records: Retained for as long as you remain opted in, plus 3 years following opt-out, to evidence consent management compliance.
• Technical Logs: Retained for up to 12 months for security monitoring and fraud detection purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. If you request deletion of your personal data before the retention period has expired, jijievo will delete all data that is not subject to a mandatory legal retention obligation and will inform you of any data that must be retained and the reason for its retention.

8 Data Security

8.1 Technical Safeguards

jijievo implements a comprehensive suite of technical security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These include:

• TLS/SSL encryption for all data transmitted between your device and jijievo.net
• AES-256 encryption for sensitive personal data stored in our databases
• Bcrypt hashing for account passwords — we never store passwords in plaintext
• Two-factor authentication (2FA) available for all player accounts
• Firewalls, intrusion detection systems, and DDoS mitigation infrastructure
• Regular security audits and penetration testing by independent cybersecurity professionals

8.2 Organizational Safeguards

Access to personal data within jijievo is restricted on a strict need-to-know basis. All jijievo staff who handle personal data receive regular data privacy training and are bound by confidentiality obligations. We maintain a dedicated Data Protection Officer (DPO) who oversees compliance with RA 10173 and this Privacy Policy.

8.3 Data Breach Response

In the event of a personal data breach that poses a risk to your rights, jijievo will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03. Affected players will be notified directly via the email address registered to their account within a reasonable timeframe, with clear information about what data was affected and what steps are being taken.

9 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), every Filipino player on jijievo has the following rights with respect to their personal data:

To exercise any of these rights, please contact jijievo's Data Protection Officer via email at [email protected] with the subject line "Data Privacy Request." We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

10 Minors & Age Policy

jijievo strictly prohibits the registration and use of our platform by individuals under 21 years of age, in accordance with Philippine law governing casino-style gaming. We do not knowingly collect personal data from individuals under 21.

All jijievo accounts are subject to mandatory KYC verification, which includes government-issued ID verification confirming the account holder's date of birth. Any account found to belong to a person under 21 will be immediately and permanently suspended. Any funds deposited by a minor will be handled in accordance with applicable Philippine law and regulatory guidance.

If you believe that a minor has registered an account on jijievo or that your child has accessed the platform, please contact our support team immediately at [email protected]. We take these reports seriously and will act promptly to investigate and resolve the matter.

11 Marketing Communications

11.1 Consent-Based Marketing

jijievo will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive marketing communications during registration or through your account settings. We do not send unsolicited marketing communications.

11.2 Types of Marketing Communications

If you are opted in to receive marketing communications from jijievo, you may receive information about:

• Welcome bonuses and deposit match promotions
• New game launches including JILI slots, live casino tables, and fishing games
• Seasonal promotions and special events relevant to Filipino players
• Responsible gaming reminders and account activity summaries
• Platform updates and new feature announcements

11.3 Opting Out

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any jijievo marketing email
• Updating your notification preferences in your jijievo account settings
• Contacting our support team at [email protected] with the subject line "Marketing Opt-Out"

Opt-out requests will be processed within 5 business days. Please note that opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, and security alerts — these are sent as part of your account service and cannot be disabled while your account is active.

12 Cross-Border Data Transfers

jijievo primarily stores and processes personal data within servers located in the Asia-Pacific region. In certain circumstances, personal data may be transferred to or accessed by service providers located outside the Philippines — for example, cloud infrastructure providers, cybersecurity monitoring services, or game providers operating in other jurisdictions.

Where such cross-border transfers occur, jijievo ensures that appropriate safeguards are in place to protect your personal data in accordance with RA 10173 and NPC regulations, including:

• Contractual data processing agreements with appropriate data protection clauses
• Transfer only to jurisdictions or recipients that maintain an adequate level of data protection
• Transfer limited strictly to the minimum data necessary for the specific purpose

jijievo does not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing the contractual and technical safeguards required by Philippine law.

13 Changes to This Privacy Policy

jijievo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC regulations, or our platform services. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on jijievo.net informing players of the update
• Where the changes are significant, send a direct notification to your registered email address at least 14 days before the changes take effect

Your continued use of jijievo following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should discontinue use of the jijievo platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how jijievo protects your personal data. The current version of this Policy is always accessible at jijievo.net/privacy-policy.

14 Contact Us & Data Protection Officer

jijievo has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and with the Data Privacy Act of 2012. If you have any questions, concerns, or complaints about how jijievo handles your personal data, or if you wish to exercise any of your rights under RA 10173, please reach out to us:

• Email: [email protected] (subject line: "Data Privacy Request" or "DPO Enquiry")
• Live Chat: Available 24/7 in-app and on jijievo.net — please mention "Privacy" to be directed to the appropriate team
• Response Time: We aim to acknowledge all data privacy enquiries within 5 business days and resolve them within 30 calendar days

If you are not satisfied with jijievo's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

jijievo is committed to working constructively with players and the NPC to resolve any data privacy concerns promptly and fairly.